Reason For Returns
Courier Returns
- It is customer’s responsibility to provide the correct delivery address including the pincode. Undelivered shipments will be returned back to our wearhouse.
- Incorrect Address – If the address provided by you for delivery is found to be incorrect, you will be charged Rs. 65 + GST for correcting the address for re-attempting the delivery.
- Delivery not claimed – If the product is not delivered due to any reason and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself.
- You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases.
Customer Returns
- Product Quality issues – In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to TheWearBox within 2 days upon the delivery of the product.
- For items lost in shipment, claims, if any, must be communicated not later than 3 days after the estimated delivery date.
- Rejection by Customer – We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion.
- A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
Action on Returned Orders
- Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO). TheWearBox would store the returns for a period of 15 days from the date of the order being marked as RTO and the customer can choose to Reship the order to themself or any other address within this period of 15 days, after which we would donate the order to charity. We will not be allowed to take any action on the returned orders after this period.
Cancellations
Cancellations by the customer
- In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed or shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
- Size related refunds won’t be entertained, we request you to kindly refer to Size Chart before placing orders.
Cancellation by TheWearBox
- Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your original method of payment.
Manner of Refund
- If the order is cancelled and refund is approved, for any reason the refund & amount will be reversed back in your original method of payment within 7 business days.
- A Video evidence of unpacking is mandatory for claiming refund.
- The customer agrees not to dispute the decision made by TheWearBox and accept & TheWearBox’s decision regarding the cancellation.